Alyssa · a working lexicon of careQuezon City, Philippines

n. · proper nounorigin: Quezon City, Philippines

Alyssa

(uh-LYE-suh)

Words that build trust. Work that lasts.

began

An educator.

A Filipinology graduate who taught Filipino language and communication at the college level before bringing the same passion for language and people into customer experience, Trust & Safety, and digital business.

malasakit

/ma·la·sa·kit/Filipino · n.

“Genuine care that goes beyond obligation.”

Doing more because the client’s success matters.

keep scrolling

what that means at digiocular

01

Client relationships

From first call to renewal, every client knows exactly who to message.

02

Social media

The channels that keep clients visible between builds.

03

Integrations

The connective work that makes a build usable for a client’s real staff.

work history · dated like a dictionary entryall dates real · all quotes hers

the work history: 2012 → now

A dictionary dates a word by its earliest recorded use. Care has a paper trail too. Fourteen years of it.

20122012 – 2016
Convergys, Quezon City · Dish Network / SiriusXM
Account Specialist · Retention & Tier 2
Four years on the loyalty desk, where people call to leave and you learn why they stay. Coached new agents as subject-matter expert. Repeated top-performer recognition.
“retention, learned the hard way”
20162016 – 2018
AFNI Philippines, Quezon City · U.S. telecommunications
Customer Support Specialist · Chat, Outbound Sales & Back Office
Delivered customer support across multiple channels, including live chat, outbound calls, and back-office operations, for a U.S. telecommunications provider. Managed billing inquiries, account maintenance, escalations, and sales opportunities while ensuring every interaction was accurate, efficient, and customer-focused.
“clarity, in writing”
20182018 – Present
TaskUs, remote · Trust & Safety for a U.S. social platform
Social Media Content Moderator
Eight years dedicated to protecting online communities through thoughtful content moderation. Every decision demanded policy expertise, contextual judgment, and a commitment to creating safer digital spaces.
“judgment, at volume”
20222022 – Present
Freelance, remote · multiple clients
Digital Marketing Manager & VA
Social channels, lead generation, contracts, and client communications for real businesses. The case study below is about this.
“growth, hands-on”
20252025 – Present
Digiocular · digiocular.com
Co-Founder
The human layer of a studio that has shipped 22+ projects and kept every client. Social media, client dealing, integrations.
“all of it, at once”

trust · entry 02

trust

“the confidence a person is willing to place in you”

from the Filipinotiwala/ti·wa·la/

TaskUs · Social Media Content Moderator · 2018 – Present

Night shift, Quezon City. A dim room, a bright queue, and eight years of decisions that had to be right.

Since 2018 I have reviewed high volumes of user-generated and AI-assisted content for a U.S. social platform, applying complex community guidelines with consistency and accuracy. Hate speech, harassment, misinformation, cultural references: the cases where context decides everything.

I was the human in the loop. When the automated systems could not resolve a case, it came to me. I validated AI decisions, trained and tested the models on the cases they got wrong, and wrote structured findings that made the systems better.

Presented as career history. Details stay confidential, as they should.

quality audit scores, sustained

in the review seat

supporting U.S. operations

the platform stays unnamed. that’s the job.

care · entry 03

care

“care that goes beyond what duty requires”

from the Filipinomalasakit/ma·la·sa·kit/

Freelance Digital Marketing Manager & VA · 2022 – Present

Care beyond duty is not a slogan; it is a set of habits. Two case studies, told honestly: no invented numbers, no borrowed logos.

case study 01

LC Godoy Chicken Dealer

Manila · poultry supplier · freelance engagement, Dec 2022 → now

lcgodoy-chicken.vercel.app · the site Digiocular shipped for them

the problem

A working Manila chicken dealer whose growth ran on personal trust, while its market moved to Facebook, Instagram, and TikTok.

No consistent brand presence. Leads arrived by word of mouth. Agreements, payment reminders, and pricing updates lived in phone calls.

the strategy

01

Show up where buyers scroll

Managed the Facebook, Instagram, and TikTok accounts with Canva Pro and Google Ads. One recognizable brand across every channel, with SEO-driven captions and curated TikTok content.

02

Turn chats into contracts

Prospected and qualified leads through Messenger, Instagram, and phone, then converted interested prospects into face-to-face supplier meetings.

03

Put the relationship on paper

Drafted the Supply Contract Agreements, issued Statements of Account for payment reminders, and handled pricing-update communications to existing and prospective clients.

the impact

Social conversations became signed supply agreements, a pipeline that runs from first message to finalized contract.
The account relationship grew into a Digiocular build: a full website for the dealer, live today.

case study 02

Digiocular · the retention system

the studio · ongoing

digiocular.com →

the problem

Agencies lose clients in the quiet weeks after launch, when the code is done and nobody is talking.

A small studio shipping 22+ projects cannot afford a single quiet week.

the strategy

01

One person owns the relationship

Every client knows exactly who to message. I run the conversation from first call to renewal: expectations, updates, difficult news delivered early.

02

The socials stay alive

I manage the social presence that keeps clients visible between builds, so the studio is a partner, not a one-time vendor.

03

Integrations, handled

The unglamorous connective work that makes a build actually usable for a client’s staff. I own it so clients never have to.

the impact

Digiocular’s client retention is 100%. Every client the studio has shipped for is still a client.
That number is the studio’s loudest marketing, and it is substantially my job.

no invented metrics anywhere on this page. ask me and I’ll show receipts.

tiwala · entry 04

tiwala

“trust; confidence placed in another’s character, ability, and integrity”

Filipino/ti·wa·la/

Digiocular · Co-Founder · 2025 – Present

More than belief, tiwala is earned through actions. It is the confidence clients place in someone who consistently delivers with honesty, reliability, and care.

“Great work earns recognition. Consistent work earns tiwala.”

Retention is not a KPI to me. It is the whole point. Here is what staying looks like:

VectorCite, a Digiocular project — VectorCite

ReviewWala, a Digiocular project — ReviewWala

Hotel Vagmi, a Digiocular project — Hotel Vagmi

Sri Shyam Villas, a Digiocular project — Sri Shyam Villas

Hotel Satsang Grand, a Digiocular project — Hotel Satsang Grand

LC Godoy, a Digiocular project — LC Godoy

FindMyBanquet, a Digiocular project — FindMyBanquet

Digiocular Tasks, a Digiocular project — Digiocular Tasks

FindMyHotel, a Digiocular project — FindMyHotel

FindMyHotel CRM, a Digiocular project — FindMyHotel CRM

Omvity Channel Manager, a Digiocular project — Omvity Channel Manager

Merry Plates, a Digiocular project — Merry Plates

Thai Royale Spa, a Digiocular project — Thai Royale Spa

Highlights Taal, a Digiocular project — Highlights Taal

Shree Ganesha Palace, a Digiocular project — Shree Ganesha Palace

Footway India, a Digiocular project — Footway India

+ the ones we’re building now

client retention · digiocular

projects shipped

years of client trust

19 of the 22+ projects Digiocular has shipped. Every client behind them: still here.

you stayed to 100% too. see how that works?

take care · entry 05

take care

“care, caution; a Filipino parting word that carries genuine concern”

from the Filipinoingat/i·ngat/

More than a farewell, ingat is a quiet expression of care. It is a reminder to stay safe, a wish for your well-being, and a gentle hope that life treats you kindly until our paths cross again.

The lexicon ends here. I hope our conversation doesn’t.

for clients

Tell me what you are building and who it is for.

alyssahassan1231@gmail.com

for recruiters

Trust & Safety · Linguistic AI Audit · Customer Experience. Resume available upon request. References available.

Let’s start with a conversation.

the studio

Digiocular. One Vision. Total Control.

digiocular.com

Alyssa at dusk under warm festival lanterns — the person behind the lexicon

Hanggang sa muli.

“Until our paths cross again.”

Perhaps this time, we’ll build something meaningful together.

thank you for reading, all the way to the end